Privacy policy
ARO FAC (the "Site," "we," "us," or "our") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from arofac.com (the "Site") or communicate with us in other ways (collectively, the "Services").
By using our Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using or accessing the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, especially to reflect changes to our practices or to comply with legal obligations. When we make changes, we will post the revised Privacy Policy on our Site and update the "Last updated" date.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from various sources, as detailed below. The information we collect and how it is used depends on your interaction with our Site.
We use your personal information to communicate with you, process transactions, provide the Services, comply with legal obligations, and protect our rights.
What Personal Information We Collect
We collect personal information that identifies, relates to, describes, or is associated with you. Below are the categories of personal information we collect:
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Information You Provide Directly:
- Contact details: Name, address, email, phone number.
- Order details: Billing and shipping addresses, payment confirmation, email, phone number.
- Account details: Username, password, security questions.
- Shopping information: Items viewed, added to cart, or wishlisted.
- Customer support info: Any communication with our customer service.
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Cookies and Usage Data:
- We collect usage data through cookies, web beacons, and similar technologies, including device and browser information, IP address, and interaction with the Site.
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Information from Third Parties:
- We may receive information from service providers such as payment processors (for example, credit card and billing address details) or from third-party platforms where you interact with our services.
How We Use Your Personal Information
We use your information to provide the Services, process your orders, and communicate with you. Specific uses include:
- Providing Products and Services: Process payments, fulfill orders, notify you about transactions, manage your account, and handle returns/exchanges.
- Marketing and Advertising: Send promotional emails, SMS, and advertisements tailored to your preferences.
- Security and Fraud Prevention: Detect and address fraudulent activities, protect your account.
- Customer Support: Respond to inquiries, resolve issues, and enhance the customer experience.
Cookies
We use cookies to enhance your experience on our Site, remembering preferences, performing analytics, and providing targeted advertising. Most browsers accept cookies by default, but you can adjust settings to reject them. However, blocking cookies may affect certain features of our Services.
For more information about cookies used on our Site, see our Cookie Policy.
How We Disclose Personal Information
In certain cases, we may share your information with third parties, including:
- Vendors and Service Providers: Companies that perform services on our behalf, such as payment processors, IT services, fulfillment, and customer support.
- Business and Marketing Partners: Including Shopify, to provide advertising and marketing services.
- Legal Requirements: If required by law or in connection with a business transaction, we may disclose your personal information to comply with legal obligations or protect our rights.
User-Generated Content
If you post product reviews or other content on the Site, this content will be publicly accessible. We cannot control who views this information and are not responsible for its use by others.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review the privacy policies of any third-party sites before sharing your information.
Children’s Data
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us so we can delete it.
Security and Retention
We take reasonable steps to protect your personal information, but no security system is completely impenetrable. We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, such as:
- Right to Access: Request access to the personal information we hold about you.
- Right to Delete: Request deletion of your personal information.
- Right to Correct: Request corrections to inaccurate data.
- Right to Portability: Request a copy of your personal information in a structured, commonly used format.
If you wish to exercise any of these rights, please contact us using the contact information below.
Managing Communication Preferences
You may opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails. Please note that you may still receive transactional or non-promotional emails related to your orders or account.
International Users
If you are located outside the UAE, your personal information may be transferred to and processed in the UAE or other countries. We comply with applicable legal transfer mechanisms to ensure that your personal information is protected.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Trade name: ARO-FAC
Phone number: 03033322777
Email: info@arofac.com
Physical address: Abdul Mateen Dhamma Perfumes Industry , 2 Sheikh Zayed Road, Dubai DU, United Arab Emirates